Let’s get it filled up with the good stuff…
What is your return policy?
We hope you are delighted with your order, however, if for any reason you are not entirely satisfied, or changed your mind on an order or need to return it, we’re here to help in any way we can.
However, if you don’t mind, there are a few terms we need you to read first. Please note that by placing an order you will agree to these return and refund terms. We reserve the right to amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that current time.
This policy was last updated on 7th June 2020 11:13 am
What if my item is faulty or damaged?
I’ve changed my mind and no longer want an item I’ve purchased? Can I return it?
Important information on our returns and refunds
If delivery was charged at the time of order, the delivery fee will not be refunded with any payments refunded for orders. Delivery charges will only be refunded on orders deemed to be faulty upon delivery. We will also offer the option of a replacement on any faulty items and this option will be available to select at the time of return.
Any refunds or credits will be refunded via the original payment method. Where this is no longer possible please contact our customer service team to discuss.
Sawgrass Machine Returns & Warranty- The warranty shall only apply if the product is used in conjunction with compatible software approved by Sawgrass and compatible Sawgrass ink. Craft Label and Sawgrass is not responsible for compatibility or usability with non-Sawgrass Software, printer accessories, or ink. The warranty covers all defects in material and workmanship encountered in normal use of the product and does not apply in the following cases: • Loss or damage to the product due to abuse, mishandling, neglect, improper packaging, alteration, accident, electric current fluctuations or operating the equipment outside the manufacturer’s recommended specifications. • The failure to follow the operating, maintenance or environmental instructions prescribed in the product User Guide or service performed by anyone other than Sawgrass Personnel. • The use of non-genuine Sawgrass replacement parts or consumable supplies (item(s) purchased from other than Sawgrass or an Authorized Sawgrass Reseller(s)) that cause damage to the product, abnormally frequent service calls or service problems. • The use of a non-Sawgrass Ink and/or software. If such Ink is used, a watermark will appear on any print job when used in conjunction with Sawgrass Print Manager. If non-Sawgrass software or direct print driver is used in conjunction with genuine ink cartridge(s), the output quality may be reduced. • The alteration of any serial number plate or date, included on any serial number place, affixed to the product.• if you mix two different quality of ink together. Also, Craft Label does not accept returns of Sawgrass products (machines and inks) once the inks have been attached to the machine.
Still with us? Great! If you have any questions about our returns and refunds, please contact our Customer Care Team at [email protected] and we’ll be happy to help!